"Need Help: Mobile Installment Issue After Changing Bank Account"

Hello @Arsalan Rafiq ,

welcome to the o2 Community 💙.

Do you have a mobile contract to go along with the installment plan for the smartphone? And have you changed the bank data for the mobile contract? Because the installment plan runs on a separate account.

Kind regards, Sven

I misplaced my contract during a move. Can I update my bank details for payments so that they can take amount direclty  from my bank account. Please let me know the process and let me know from where i can get re aing installment information..

Hello @Arsalan Rafiq,

You can change your bank details in several ways:

• online in Mein o2
• by telephone (English hotline: 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)
• in writing, using this form: Änderung der Bankverbindung.

If there are currently any outstanding amounts, please transfer them to:

Hypo Vereinsbank AG
IBAN: DE 16 7002 0270 0005 7131 53
BIC: HYVEDEMMXXX

Please enter your customer number as reference so that the payment can be assigned. You can find the customer number, for example, on your account statements from previous debits.

A copy of your invoice with all contract details can be ordered from our customer support/English hotline as well.

Please let us know if you have any further questions.

Best regards

Giulia

Hello..i have prepaid sim and want to transfer outstanding balance but i am not sure how much amount i have to transfer as well as i haven't any information in my 02 portal.could you please provide me extact amount which i need to pay with bank detail??

Hello @Arsalan Rafiq,

Your prepaid card currently has a positive balance of 1,39 EUR. As an alternative to Mein o2 you can check your balance at any time by entering the speed dial *105# on your cell phone. Alternatively, you can also call 5667 - 2.

Best regards

Giulia

Dear team,

above mention  speed dial is not working at all.it says its not included in your plan. And please see below email which i receive from  O2. And also please suggest me solution for it because i tried every possible way to resolve it but its not working any more.

Hello @Arsalan Rafiq,

this message appears to be out of date. You had already topped up your credit in the meantime.

Your contract has now been terminated by porting your phone number. You can have the remaining balance paid out using this form: Guthabenauszahlung.

Please let us know if you have any further questions.

Best regards

Giulia