My unlimited data plan is limited

Reply always

Die Aufbuchung konnte nicht durchgeführt werden. Ihr o2 Team

Hello ​@Kapalam,

welcome to our community. 🙂

There are some issues regarding the top-up of new data volume. Since we have no personal data of your contract, please try our service chat. Our team is available until 6 p.m. today. 

Best regards,

Michi 

So a customer pays for unlimited. He needs to reset it. Ok, nice strategy.

BUT NOW, he wants to reset it, he tried, and you forward him to ANOTHER chat. And you are only available until 6.

really? Is that what the customer is paying for?

Yes, unfortunately, this plan isn't working as intended. I've since changed plans.

Hello ​@Kapalam,

could you reach the colleagues from our service chat?

Best Regards,

Gerrit