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My O2 prepaid card is invalid today, because my son played my phone and input wrong PIN and PUK for many times.

I have correct PIN and PUK in hand,  is there any way to make the SIM card available again?

I tried to phone O2 prepaid card hotline 017688855282,  I can’t understand German, and not able to find way for human being service.

Any one who knows what I should do now?

The phone number is important, as I used it registered some important thing.

Thanks 

 

Edit by Katy: Verschoben in Englisch-Board

If the card is invalid due to too many wrong PUK-inputs the card cannot be reactivated. It is rubbish and can be thrown away.

In this case you need a new one. The fastest way to get one would be a visit to an o2-shop.

EDIT: ---

If the card is invalid due to too many wrong PUK-inputs the card cannot be reactivated. It is rubbish and can be thrown away.

In this case you need a new one. The fastest way to get one would be a visit to an o2-shop.

Hi Omicron, Thanks for your answer.

I am not in Germany now, so not able to visit a O2 shop. Do you know how to get contact with O2 and apply for a new card?  The prepaid O2 hotline seems having no English option. Is there email for applying new card？

No E-Mail. 

o2 does not deliver SIMs abroad, only in Germany. 

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