Hi ​@taszeki,

Please check here to see if there is currently a disruption in your region: http://g.o2.de/livecheck.

Kind regards,
Alex

Yes, I checked it and there is no malfunction. My internet is still slow.

Yes, I checked it and there is no malfunction. My internet is still slow.

Hello ​@taszeki,

welcome to our o2 Community

I am sorry to hear that there are problems with mobile phone network reception at your address.

We need a little more information so that we can help you. Can you give us an address near you (not your own address!) so that we can take a look at the situation there?

It is possible that the 5G network is not yet optimally developed there. Maybe it works better if you set your smartphone to LTE/4G only?

Best regards

Giulia

try 4G only in your options

Ach ​@o2_Giulia du warst schneller 

hi o2_Giulia

My address is bad Hönningen and I tried 4G as well, the result is the same, very bad..

​@taszeki 

u also can try some standard things.. restart the smartphone, try the sim in another mobile and see whats happen. If nothings helps you need to check the  Livecheck and report over and over again, if network doesnt work. 

So you can measure your bandwith to proof O2, that the mobile network#s not working to potentielly seek compensation

Libertas ,

get compensation? 
I guess you didn't understand me, I don't want compensation!
I'm not stupid or poor. I just want internet speed and nothing else. 
And I don't even want anything anymore because of your behavior.

Hello ​@taszeki,

Please note that this is a public community in which other customers also write to you. I am sure that Libertas only wanted to help you with your issue. Please note that we attach great importance to a polite and respectful interaction with one another. I ask you to take this into account in future comments

The situation in Bad Hönningen is as follows according to the Live-Check:

There are indeed restrictions there due to overload, our technicians have already been informed and are working on a solution. We are working hard to further expand our network.
You can use the blue button to report that you are affected by the restrictions.
Unfortunately, we cannot currently give a date for network expansion.

Best regards

Giulia