my credit disappeard

Check out what exactly happened under Charges and Debits.

@Bumer it shows that it is consumed in o2 Prepaid Data Pack XL , but I can’t see any data bundle active on my account atm

check under tariff & SIM card whether an option is activated or is being activated?

waiting for charging !

Hello @Amany,

Thank you for your inquiry in our community 😀

Have you already been able to resolve your issue with customer service?

Please let us know if you need further assistance from us.

Best regards

Giulia