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Y
Rang

Hello my name is Yeboah. I ordered a phone from O2 and I did a first payment and I was wanting for my internet bill also to be paid and I didn’t get any alert on my bank account. So I chat with O2 helping and I was giving an account number to pay the money and I did. Just yesterday I had a message from O2 that if I don’t pay another money to the same account my internet will be blocked. And yes they have blocked it while have also pay the money. I am just looking for helpline number to call. Even now in my O2 account I need to pay for my phone bill for the month but I check my account and I haven’t get any alert and I am afraid to pay to their account number I was given.

 

Edit by o2_Katja: Verschoben in unser Englisch Board

3 Antworten

o2_Manga

Hi @Yeboah 

 

welcome to our community. :relaxed:

Usually it takes up to 48 hours until a payment is booked on your customer account. So it might be possible that in between your connection gets blocked because the balancing is still in progress.

Were you able to solve this matter by now?

As far as I got you right you had a returned direct debit which wasn’t announced by your bank. If a direct debit failed please be aware that the upcoming invoice has to be transfered as well. Only after a successful second transfer your account gets back to direct debit.

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
Y
Rang

Hello I have paid my bill toda

o2_Manga

That’s fine @Yeboah :grinning:

Then everything will work as planned.


Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

Deine Antwort


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