Hello @Jotadg,

welcome to our o2 Community

Normally, you should be able to deactivate your SIM card via Mein o2 App very easily.

I have now arranged everything to deactivate your card. Your other SIM card may lose connection for a short moment, then please restart the device.

Please let us know if you have any further questions.

Best regards

Giulia

Hello @o2_Giulia

Thank you! it is removed now!

Best Regards

Jota

Hello @Jotadg, great, thank you very much for your feedback.

If you like testing smartphones and gadgets, I can recommend our Testgeräte und Berichte. Have a look if you like

Kind regards, Ines.

@o2_Giulia @o2_Ines 

Hello again , 

I have requested to receive my e-sim via post since I have no sim now but it is been 10 days and I have not received anything at my home. Can you please check help on this?

Thanks!

Hello @Jotadg,

In the meantime an eSIM was activated. Did the letter arrive and did everything go well?

Best regards

Giulia

Hello, 

Yes I have received it but the old one, so I had to order another since the system said when I tried to install it that it cannot be activated again. So I´m waiting now for the new one….

Which should be this : Pixel6Pro
SIM-Nummer:8949-hiddennumbers-8598

Does the old one gets autodeleted?

Thanks again.!

Best regards and Happy New Year.

Hello @Jotadg ,

if you ordered a new eSIM profile because the old one was already spend and you can only use them once, then this would be a replacement. If you got an additional profile, then that would again count as a separate multicard.

Kind regards, Sven