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Moved outside EU, have outstanding amount

  • August 16, 2026
  • 2 Antworten
  • 39 Aufrufe

Hi, my (postpaid) O2 contract expires soon and I have already left EU. But the bank account which was linked to my O2 account for SEPA direct debit purposes has already been deactivated. I have another EU account, but outside Germany, from which I have wired the amount which was due in my latest and final invoice. Just wondering if someone can check whether the amount I paid has been accepted. I have given my Kundennummer as the reference in the transfer. 

 

Thanks!

Edit o2_Kathi 24.08.26 Moved from the section o2 Mobilfunk to English o2 Community

2 Antworten

Bumer
Legende
  • August 18, 2026

You can check this yourself. Log in to the customer portal using your phone number and look under "Invoice/Annual Summary."


o2_Kathi
  • Moderatorin
  • August 24, 2026

Hello ​@Cicada2999 🙂

Welcome to our community. It's great that you've reached out.

If you included your customer number in the payment description when making the transfer, the payment should appear in your customer account within 1–3 days. Have you checked the overview yet, as Bumer described?