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Money deducted but credit and plan not activated!! i was charged 20 Euros Pathetic!!

  • November 14, 2023
  • 4 Antworten
  • 24 Aufrufe
F
Besucher:in

Hello 

On 13.11.2023 my money was deducted but credit has not been received not the plan was activated. Please refund the amount. My german is not good so I can't communicate with the costumer service

 

Edit o2_Sven 14.11.2023/17:34: Moved thread from o2 Simkarte: Bestellung & Aktivierung to English o2 Community: Mobile

Lösung von Vilureef

Hello @Fatima ahmad,

The refund is automatic. Since that was just yesterday, you have to expect a bit of a wait.

Best regards

    4 Antworten

    Vilureef
    Legende
    • Vilureef
    • Lösung
    • November 14, 2023

    Hello @Fatima ahmad,

    The refund is automatic. Since that was just yesterday, you have to expect a bit of a wait.

    Best regards

    -
    F
    Besucher:in
    • Fatima ahmad
    • Autor
    • Besucher:in
    • November 14, 2023

    Yeah but it has been a week since I made payment. but plan didn't get activate.

    But Still money got deducted yesterday. Please do something regarding it

    Vilureef
    Legende
    • Vilureef
    • November 14, 2023

    Hello @Fatima ahmad,

    I can't do this because. I'm just a customer. Wait for O₂ moderation here.

    Best regards

    -
    o2_Flo
    • o2_FloTeam
    • Team
    • November 24, 2023

    Hey @Fatima ahmad,

    Welcome to the o2 Community!

    Your request is about prepaid, right? When exactly did you top up and how? Which option did you want to activate?

    Best regards,
    Flo

     

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