Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

money

  • May 20, 2023
  • 7 Antworten
  • 51 Aufrufe
K
Besucher:in

Hi 

today i have received email from you about the money deduct 39 euro something or 10 euro monthly what is this about.?Like why you will deduct this money.As I already have sim card I don’t need any additional sim


Edit: moved from o2 My Home, 29.05.23, 17.15 Uhr, o2_Micha

Lösung von o2_Giulia

Hello @Karan00,

I have checked your contracts. The additional 10,00 EUR are for the second SIM-card (Multicard) that you ordered for your mobile contract ending on ...210. It was ordered on May 20th. You can check your SIM cards online https://www.o2online.de/mein-o2/ or in the app.

If this was by mistake, you can always have it deactivated again. Please let me know if you are not using this second SIM-card and I will deactivate it.

Our English hotline will also be able to help you with it: 089 66 66 300 81

Best regards

Giulia

    7 Antworten

    MXP_Alex
    Legende
    Forum|alt.badge.img+22
    • MXP_AlexLegende
    • May 21, 2023

    Hi @Karan00,

    If you have not placed this order, you should revoke it. To do so, send an email to widerruf@cc.o2online.de and explain what exactly you want to revoke.

    Kind regards,
    Alex

    RhobarDerIII
    K
    Besucher:in
    • Karan00
    • Autor
    • Besucher:in
    • May 21, 2023

    Ok thank you

    o2_Micha
    • o2_MichaTeam
    • Team
    • May 29, 2023

    Hello @Karan00 ,
    thanks for writhing here in our community. 💙
    Are there any news regarding your request about the mistery order. Do you still need any further support. 
    We would be glad to hear from you. 

    best regards
    Michael

    #bleibgesund
    K
    Besucher:in
    • Karan00
    • Autor
    • Besucher:in
    • May 29, 2023

    I have send them email but i still didn’t get any response from them.

    o2_Flo
    • o2_FloTeam
    • Team
    • June 2, 2023

    Hey @Karan00,

    welcome to the o2 Community :) 

    Did you get an answer in the meantime? Can we help you with your case?

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    K
    Besucher:in
    • Karan00
    • Autor
    • Besucher:in
    • June 2, 2023

    Yes please help because I didn’t get any reply 

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • June 12, 2023

    Hello @Karan00,

    I have checked your contracts. The additional 10,00 EUR are for the second SIM-card (Multicard) that you ordered for your mobile contract ending on ...210. It was ordered on May 20th. You can check your SIM cards online https://www.o2online.de/mein-o2/ or in the app.

    If this was by mistake, you can always have it deactivated again. Please let me know if you are not using this second SIM-card and I will deactivate it.

    Our English hotline will also be able to help you with it: 089 66 66 300 81

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica