Hi @AmrZahran,

welcome to the o2 community!

I think the question of how to proceed is determined by when you will return to Germany:

The thing is that your phone has been shipped by now and the delivery has bent sent to the nearest post office since you (understandably) weren’t home. So if you’re not able to pick it up within the next 7 working days and things go smoothly, the phone will be returned to us automatically.

Still, it would be necessary to cancel your order in the o2 logistics center within the next 10 days for the hardware contract to be definitely cancelled.

Hope this helps,
best regards,
Jan.

Thanks a lot Jan for your reply. Before leaving Germany, I called O2 customer support and they told me that the left a note on the system stating that the contract shall be cancelled once the package is returned back to them for not being delivered. 

I cancelled the order as well on the O2 logistics center but now it shows me that I should use the provided shipping label to ship back the phone. As I never received the phone and it would get automatically returned by DHL, should I just ignore the return instructions on the logistics center? 

Would you please confirm what the O2 agent said on the phone regarding leaving a note on the system? Order: SDS36044982

Thanks a lot.

Hi @AmrZahran,

thank you for cancelling the order at the logistics center. The shipping label is provided in case you already received the smartphone you wanted to return. In your case, however, the phone hasn’t even reached you yet, so it will stay at the post office for a week (because nobody claimed it) and then sent back to us.

In other words: It is okay for you to ignore the instructions regarding sending back the phone, along with the note in the system it all should be enough for your order to be cancelled definitely.

Best regards,
Jan.