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Hi, 

I purchased a prepaid sim card yesterday in Germany and now I am in Austria and the internet is not working. I am connected to a local cellular network and I can make phone calls, but no internet connection. 

Please advise. Thank you.

Hello @Mojibake ,

welcome to the o2 Community 💙.

Do you currently have a prepaid package booked? That you can connect to an austrian net is already a good sign though.

 

Kind regards, Sven

I purchased a prepaid package of 6GB in Germany. And I was able to use internet in Germany. But now I'm in Austria and no internet. 

Hello @Mojibake ,

welcome to the o2 Community 💙.

Do you currently have a prepaid package booked? That you can connect to an austrian net is already a good sign though.

 

Kind regards, Sven

I purchased a prepaid package of 6GB in Germany. And I was able to use internet in Germany. But now I'm in Austria and no internet.

@o2_Sven 

 I purchased a prepaid package of 6GB in Germany. And I was able to use internet in Germany. But now I'm in Austria and no internet.

Hey @Mojibake 
I wish you a happy new year. What do you mean it doesn't work? Is the device not connecting to a network or do you simply have no data throughput? What is displayed?


Best regards,
Flo

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