Hello
I have ordered a mobile phone with a SIM card;
I received the the Sim card but the mobile did not been shipped to my Home adress.
the Dhl is saying they couldn’t deliver it to me and so i have to contact the seller or the sender company.
so please help me to find out what is the problem exactly.
thank you
edit o2_Tobias: transferred from “o2 Mobilfunk: Vertrag & Tarife” to our English Community, title corrected
Hi!
You'd better call the English speaking helpline for help:
https://www.o2online.de/kontakt/
Service in English
For English-speaking support, please contact us at
This service is available monday till friday from 10am - 6pm.
*Charges according to your rates for calls to German landline.
You can expect help here from o2 in 1 or 2 weeks. But your withdrawal period will probably expired during this time.
Hi
welcome to our community. I'm glad you decided to sign a contract with us. Which device are you interested in and were you able to find out anything about the tip from XY via our colleagues on the hotline?
Best regards
Larissa
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