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Mismatched info while porting my O2 prepaid number to Simon Mobile

  • November 6, 2023
  • 2 Antworten
  • 54 Aufrufe
L
Besucher:in

Hi! I have been trying to transfer my phone number from O2 to Simon Mobile for the last two days. Due to the special character in the first letter of my surname, Simon Mobile says my surname does not match the name stored with O2 (my current provider). However, they actually match. They are completely identical. Could you help me with this problem?

Lösung von Vilureef

Hello @ldub2318,

Then Simonmobile gives the name incorrectly to o2.

Best regards

2 Antworten

Vilureef
Legende
  • Vilureef
  • Lösung
  • November 6, 2023

Hello @ldub2318,

Then Simonmobile gives the name incorrectly to o2.

Best regards

-
o2_Flo
  • o2_FloTeam
  • Team
  • November 22, 2023

Hey @ldub2318,

Please contact the customer service of your future provider and let them know how the name is stored with us :) It may be possible to change something there manually. 

Greetings,
Flo

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