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Mein o2 app doesn't work

  • December 13, 2021
  • 5 Antworten
  • 149 Aufrufe
M
Besucher:in

Hello, I am new customer and registered for o2 account today. But I can not login to MeinO2 app with my login id. It says “Data can not be loaded, 403 Error”. In website, I can login but I can not access my data due to some technical error issue. Anyone facing similar case?

Edit o2_Larissa 26.07./ 16:15: moved from Mein O₂, O₂ Online & E-Mail to English o2 Community: Mobile

Lösung von Triskilia

Is there anything else? Any other message?

I always have problems with the app. I can also log in and my data will also be loaded correctly, I think. So I see all contract data. But still I keep seeing an error message at the top of the screen. I don’t know why. So I asked myself if it’s the same in your case. Do you see your contract data? 

    5 Antworten

    Triskilia
    Legende
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    • TriskiliaLegende
    • Legende
    • Lösung
    • December 13, 2021

    Is there anything else? Any other message?

    I always have problems with the app. I can also log in and my data will also be loaded correctly, I think. So I see all contract data. But still I keep seeing an error message at the top of the screen. I don’t know why. So I asked myself if it’s the same in your case. Do you see your contract data? 

    M
    Besucher:in
    • Mahadi
    • Autor
    • Besucher:in
    • December 13, 2021

    Is there anything else? Any other message?

    I always have problems with the app. I can also log in and my data will also be loaded correctly, I think. So I see all contract data. But still I keep seeing an error message at the top of the screen. I don’t know why. So I asked myself if it’s the same in your case. Do you see your contract data? 

    No. I can not login. It stays on the login page showing that error message. 

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • January 3, 2022

    Hello @Mahadi,

    welcome to our o2 community :relaxed:

    Please excuse my late reply. In order to help you with the o2 app, please let us know if you log in with your mobile number or with your email adress?

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    D
    Besucher:in
    • Dardee1
    • Besucher:in
    • July 24, 2022

    I still have this problem anyone can help ?

    o2_Manuela
    • o2_ManuelaTeam
    • Team
    • July 29, 2022

    Hello @Dardee1 , 

    welcome to our community! ✨

    You also get the error message “Data can not be loaded, 403 Error” ?

    Was a login possible in the past?

    Do you login with your mobile number or with your email adress?

     

    Best regards, 

    Manuela

    Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
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