Made a bank transfer to top-up my prepaid and it has not been credited

​@Bumer  wise indicates that the transfer was successful.

The balance should then also be visible. 🤔

​@Bumer The actual balance has remained unchanged.

Hello ​@alex-liu,

welcome to our o2 Community 🙂

Have you transferred to our IBAN DE87 7002 0270 0037 0806 08 or to a different one?

Best Regards,

Gerrit

​@o2_Gerrit yes,It is this account,IBAN DE87 7002 0270 0037 0806 08 

​@alex-liu 

and the reference was correct, you did not get the money back to your bank account?

As soon as there is a mistake in the reference, there is no credit in your prepaid account. Please check first.

Greetings

Manga