Hello @Mishhh,

Then contact the English-speaking hotline tomorrow.

Best regards

Thank you

I applied for lap top on instalment and they deducted the amount instantly, but I got rejection.It’s been more than two weeks but I have not got my amount back.The customer service is not responding too.what should I do now?
Edit o2_Bianca: Moved from Apple&iOS to English o2 Community mobile

o2_Giulia, 20.12.2023, 16:36: moved to existing topic

I ordered a MacBook Air M2 almost two weeks ago.The amount of 185€ was deducted instantly but very next day I git rejection.I called customer service they said you’ll receive refund within two weeks.It has been more than two weeks and I received nothing yet.I need money urgently.Please refund my amount as I need it.

o2_Giulia, 20.12.2023, 16:38: moved to existing topic

Hey!!I ordered a MacBook on 6th of December and payment of 185€ was done.They rejected my offer and then I called customer service.They said I’ll receive refund with in two weeks but it’s more than two weeks now.Anyone help me with this please.I need my money urgently.

o2_Giulia, 20.12.2023, 16:40: moved to existing topic

O2 says 2 weeks, but it can take about 4-6 weeks…

o2_Giulia, 20.12.2023, 16:36: moved to existing topic

Doppelt 

o2_Giulia, 20.12.2023, 16:40: moved to existing topic

Hi, 

customer Service is wrong. Most time I will take 4-6 Weeks till the money is back on your account 

B.w. Witti 

o2_Giulia, 20.12.2023, 16:40: moved to existing topic

Hey!I’m here again.After a month of getting rejection for my macbook.I still did not get my refund.I called customer service twice.They gave me an email.I sent mail on that email but no response.Is there anyone who can help me with it please?I need my money and It’s been a month now.

o2_Giulia, 30.12.2023, 08:46: moved from Apple & IOS to English O₂ Community: Mobile

o2_Giulia, 30.12.2023, 11:30: moved to existing topic

Mods zur Info Multipost 

@Mishhh Bitte die Antworten lesen statt ein neues Topic zu eröffnen.

Hello @Mishhh,

please excuse the late response.

I'm sorry that the payment of your deposit has been delayed. I would be happy to check whether your repayment is already in progress. I sent you a private message because we are still missing some information.

Best regards

Giulia

Hey!!Thank you for reaponding.I sent you my details.

Hello @Mishhh,

thank you for your prompt reply.

I have informed the responsible departement and asked them for a quick refund of your deposit.

For any further questions, please let us know.

Best regards

Giulia