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lost my sim and deactivation

S
Rang

Dear O2 community,

       I lost my mobile, along with O2 sim card. Since i do not speak german, please help me proceed to deactivate my sim card. 

BEST,

SURI

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Lösung von o2_Micha 3 January 2023, 17:05

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3 Antworten

o2_Micha
Benutzerebene 7

Hi @Suripoorilorry 
thank you for contacting us. 💙

A lost mobile phone is always very annoying. 

Is the sim card the number you are registered with here? 

This is a prepaid card that was already blocked on 13.12. due to inactivity. 

best regards
Michael

#bleibgesund
S
Rang

Dear Michael,

          Thanks for your reply. Would it be possible to transfer the number to a new provider?

Best,

Suri

o2_Micha
Benutzerebene 7

Hi @Suripoorilorry,

thank you for getting back to me. 
You can port your phone number to another provider within the first 30 days after deactivation. 
I have linked how you can do this. 

Regards
Michael

#bleibgesund

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