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lost my sim and deactivation

  • January 3, 2023
  • 3 Antworten
  • 58 Aufrufe
S
Besucher:in

Dear O2 community,

       I lost my mobile, along with O2 sim card. Since i do not speak german, please help me proceed to deactivate my sim card. 

BEST,

SURI

Lösung von o2_Micha

Hi @Suripoorilorry 
thank you for contacting us. 💙

A lost mobile phone is always very annoying. 

Is the sim card the number you are registered with here? 

This is a prepaid card that was already blocked on 13.12. due to inactivity. 

best regards
Michael

    3 Antworten

    o2_Micha
    • o2_MichaTeam
    • Team
    • Lösung
    • January 3, 2023

    Hi @Suripoorilorry 
    thank you for contacting us. 💙

    A lost mobile phone is always very annoying. 

    Is the sim card the number you are registered with here? 

    This is a prepaid card that was already blocked on 13.12. due to inactivity. 

    best regards
    Michael

    #bleibgesund
    S
    Besucher:in
    • Suripoorilorry
    • Autor
    • Besucher:in
    • January 3, 2023

    Dear Michael,

              Thanks for your reply. Would it be possible to transfer the number to a new provider?

    Best,

    Suri

    o2_Micha
    • o2_MichaTeam
    • Team
    • January 4, 2023

    Hi @Suripoorilorry,

    thank you for getting back to me. 
    You can port your phone number to another provider within the first 30 days after deactivation. 
    I have linked how you can do this. 

    Regards
    Michael

    #bleibgesund
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