Hi @Suripoorilorry 
thank you for contacting us. 

A lost mobile phone is always very annoying. 

Is the sim card the number you are registered with here? 

This is a prepaid card that was already blocked on 13.12. due to inactivity. 

best regards
Michael

Dear Michael,

          Thanks for your reply. Would it be possible to transfer the number to a new provider?

Best,

Suri

Hi @Suripoorilorry,

thank you for getting back to me. 
You can port your phone number to another provider within the first 30 days after deactivation. 
I have linked how you can do this. 

Regards
Michael