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Hey there, :)



ever since I transferred my number to a different provider in June 2019, I cannot login anymore to "Mein O2" using my O2 phone number (that has been transferred) or my registered email. Consequently, I cannot access my "Rechnung" and my "Allgemeine Informationen zu Ihrer Abschlussrechnung". 😞 Could somebody help me here please?



I need to access and have backup to all my previous receipts.



Thanks



Edit by o2_Katja: Verschoben in unsere Englisch-Community
Hi, for, because you´ve got an other Number you need to login, sometimes to new register with that New Number frome the O² Plan.
Hi @Roktabec, thank you. Thing is, I didn't get the info of the new temporary number from the O2 plan as well. How can I retrieve it?
Could the official @o2_Support help me here please? 😢
Hi @xglenn,



did you send a private message to o2_Support?



All issues concerning private data can't be solved in a public threat.



Greetings
Hi @o2_Manga, thanks for the pointer.



No, I didn't. Question is: how do I do that? I visited https://hilfe.o2online.de/members/o2-support-367082 but there's only "Folgen" option.



Cheers!
Hello @xglenn,



ist your contract still active?

If yes: Simple call a number or send a SMS to your old number and you will see your new number. With this number you can register here:

https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag



In case your contract is already deactivated:

Please send us your old number and your personal identification number (4 digits) to @o2_Support, we follow you now. ☺️



Greetings,

Katja🌻
Hello @xglenn,



im happy we were able to solve the issue concerning your bills. ☺️



Have a nice sunday,

Katja🍁

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