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Login Issue on App But Not Website

  • August 31, 2026
  • 5 Antworten
  • 19 Aufrufe
Besucher:in

I had originally created a community account by mistake and then realized that it cannot be used to login to manage prepaid services.  I deleted the community account and created a regular account.  Currently I can only login with a web browser on a PC.  I have tried login in with both email and phone number.

 

5 Antworten

Bumer
Legende
  • BumerLegende
  • August 31, 2026

Is the prepaid card active?

Besucher:in
  • matlewis
  • Autor
  • Besucher:in
  • August 31, 2026

Yes.  The card is active in my phone right now.

Bumer
Legende
  • BumerLegende
  • August 31, 2026

Other prepaid customers are currently unable to log in to the app as well. Please use the customer portal in the meantime. We are working feverishly on a solution!

Besucher:in
  • matlewis
  • Autor
  • Besucher:in
  • August 31, 2026

Thank you for your quick reply. I am relieved to know that it is not only a problem for me and that my account may be normal.

Bumer
Legende
  • BumerLegende
  • August 31, 2026

Yes, the issue isn't with your account. As mentioned, use the customer portal in the meantime.

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