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Login Issue on App But Not Website

  • Aug. 31, 2026 7:23 AM UTC
  • 6 Antworten
  • 54 Aufrufe
Besucher:in

I had originally created a community account by mistake and then realized that it cannot be used to login to manage prepaid services.  I deleted the community account and created a regular account.  Currently I can only login with a web browser on a PC.  I have tried login in with both email and phone number.

 

6 Antworten

Bumer
Legende
  • BumerLegende
  • Aug. 31, 2026 9:06 AM UTC

Is the prepaid card active?

Besucher:in
  • matlewis
  • Autor
  • Besucher:in
  • Aug. 31, 2026 9:19 AM UTC

Yes.  The card is active in my phone right now.

Bumer
Legende
  • BumerLegende
  • Aug. 31, 2026 9:33 AM UTC

Other prepaid customers are currently unable to log in to the app as well. Please use the customer portal in the meantime. We are working feverishly on a solution!

    Besucher:in
    • matlewis
    • Autor
    • Besucher:in
    • Aug. 31, 2026 9:44 AM UTC

    Thank you for your quick reply. I am relieved to know that it is not only a problem for me and that my account may be normal.

    Bumer
    Legende
    • BumerLegende
    • Aug. 31, 2026 9:47 AM UTC

    Yes, the issue isn't with your account. As mentioned, use the customer portal in the meantime.

      o2_Rebecca
      • o2_RebeccaModeratorin
      • Moderatorin
      • Sept. 1, 2026 5:18 PM UTC

      Hello and welcome to our community ​@matlewis 🌼

      It’s a shame that logging in to the app isn’t working at the moment :/ As Bumer has already mentioned, our technical team is working on sorting this out.

      Have you tried reinstalling the app or clearing the cache yet?

      Kind regards, Rebecca

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