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Last Bill. However, I am still receiving payment requests.

  • August 22, 2025
  • 6 Antworten
  • 39 Aufrufe
B
Besucher:in

I paid my bill on 09 August 2025 to the following account number:

Telefonica Germany GmbH & Co. OHG
IBAN: DE49 7004 0041 0225 5636 01

However, I am still receiving payment requests. Even one of your O2 shops called, and when I explained the situation, they told me it would be updated. But the problem still remains.

 

Edit o2_Kathi 22.08.25 Moved from the section o2 Mobilfunk: Rechnung to English o2 Community: Mobile + Title adapted for a better overview

Lösung von bs0

Then you will need to phone the billing department on 089 78 79 79 456 so they can find your payment.

6 Antworten

bs0
Legende
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  • bs0Legende
  • Legende
  • August 22, 2025

Did you put your customer number as the reference in the transfer?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
B
Besucher:in
  • Bozzer259
  • Autor
  • Besucher:in
  • August 22, 2025

I specified the invoice number with the payment, and the funds were transferred from my other bank account.

bs0
Legende
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  • bs0Legende
  • Legende
  • Lösung
  • August 22, 2025

Then you will need to phone the billing department on 089 78 79 79 456 so they can find your payment.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Michi
B
Besucher:in
  • Bozzer259
  • Autor
  • Besucher:in
  • August 22, 2025

I am sorry, it was the internet bill, not the phone bill.

bs0
Legende
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  • bs0Legende
  • Legende
  • August 22, 2025

That doesn't change anything. To be able to automatically allocate the payment to your account, (only) the customer number needs to be present in the reference. The billing department should be able to help you.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Michi
  • o2_MichiModerator
  • Moderator
  • August 23, 2025

Hello ​@Bozzer259,

welcome to our community. 😊

I am sure, that my colleagues from the billing department can find and reallocate your payment when you call them by phone. For reference the correct number is your customer number, in your bill statet as “Kundennummer”.

Best regards,

Michi

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