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Hallo,

Ich wollte den Tarif „O2 Mobile M Boost mit 50 GB+“ haben und meine bisherige Nummer von einem anderen Anbieter mitnehmen, um diesen Tarif nutzen zu können. Meine Bestellung wurde jedoch abgelehnt.

In diesem Fall möchte ich meine Rufnummer nicht zu O2 mitnehmen.

Können Sie mir sagen, wie ich stornieren kann?

VG

Hello,

i wanted to have tariff 'O2 Mobile M Boost mit 50 GB+' and carry my previous number from another provider to use this tariff. However, my order was rejected. In this case, I do not want to carry my number to O2.
How can I cancel the carrying procedure?

Thanks for the help
Best regards

 

o2_Giulia, 26.01.2024, 11:30: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hello @tncdeniz,

welcome to our o2 Community 😀

If your new contract has been canceled, your number will not be ported. The phone number may then remain on the old contract.

Alternatively, it can of course be ported to another contract or a prepaid card.

Please let us know if you have further questions

Best regards

Giulia

Hi @o2_Giulia 

Thanks for your prompt reply! :)

Do I understand correctly? Since my contract was not initiated at all, my number will not be carried and I do not have to contact any further service. Thus I will not be charged any payments either, right?

Best regards 

Tunca

Hello @tncdeniz,

Exactly, that is completely correct.

An invoice is always only issued when a SIM card or landline connection is activated. The phone number remains with your old provider.

Best regards

Giulia

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