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  • February 5, 2026
  • 3 Antworten
  • 23 Aufrufe
M
Einsteiger:in
Forum|alt.badge.img+2

Hi O2 Support team,


2 years ago I have relocated to different city. The DSL line was moved, thanks to the DSL line I have the Kombi option on my 2 other contracts - at least in theory.

two years ago was deleted the Kombi from one of my mobile contract - and noone knows why. Youi have helped me here by putting some 2 years discount on my contract which was the same amount as the kombi.

unfortunatelly it is gone after 2 years.

Can you fix the Kombi option for the phone number with ends with 48 ? (best would be to reactivate the kombi again so I do not need to come here with the same problem again.)

the other mobile contract have no such problems. 

Thank you

Lösung von master-of-disaster2

seems like the call to the hotline was the solution here. just wondering why there was no answer :/

3 Antworten

Bumer
Legende
  • BumerLegende
  • February 5, 2026

This should actually be possible as a courtesy. Why was it omitted back then?

M
Einsteiger:in
Forum|alt.badge.img+2

seems like the call to the hotline was the solution here. just wondering why there was no answer :/

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • February 16, 2026

Hello ​@master-of-disaster2,

I'm pleased that our customer service team was able to make you a great offer with a permanent discount for extending both your mobile phone contracts.

Unfortunately, we cannot always answer all inquiries immediately; we are currently receiving a high volume of requests.

If you have any further questions, please let us know.

Best regards

Giulia

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