Hello @chamithnk and welcome to our community 
That was really a long time ago 
it's great that you contacted us about it here.
Normally the amount is transferred back to the payment method originally used.
How did you make the deposit, via credit card, Paypal or Klarna (immediate transfer)?
Best regards
Kathi 
Hi Kathi,
Thank you for your response. I made a one-time payment of 185.99 Euros via my Visa card from Wise. I do have all transaction details and emails provided by O2. I can provide them if there is a different way of contacting support.
Sincerely,
Chamith Koperahewa
Hello @chamithnk,
I have sent you a private message for the exchange of data.
I am sure that we will be able to help you with your issue 
Best regards
Giulia
Hello @chamithnk,
thanks to the data you provided, the payment could be identified.
The money will be credited back to your credit card in the coming days.
If you have any further questions, please let us know.
Best regards
Giulia
Hi Giulia,
Again, thank you for looking into this.
Will it be possible for you to return the money to the credit card? I was told by one of your officials that you can’t make a transfer to a card outside of Germany. If so please feel free to use the Sparkasse details, I have provided
Sincerely,
Chamith Koperahewa
Hello @chamithnk,
I haven't heard that before. Our finance department would certainly know this.
They have confirmed that the repayment will take place within the next 4 weeks at the latest.
Best regards
Giulia
Hello Giulia,
Thank you for looking into this matter again and thank you for the support.
Sincerely,
Chamith Koperahewa
Hello @chamithnk,
You're welcome 
If you have any further questions, please feel free to contact us at any time.
Best regards
Giulia
