Issue With eSIM Order and Email Confirmation

Hello everyone,

I’m looking for help regarding an issue with an eSIM order.

I ordered an eSIM from O2 approximately two weeks ago and received a confirmation email after placing the order. However, I still have not received the eSIM itself, and no payment has been taken from my account.

The email also says that I need to confirm my email address to access personal information, but I cannot find any confirmation link or instructions anywhere.

Has anyone experienced a similar issue or knows how I can complete the email confirmation and receive the eSIM? Any advice would be greatly appreciated.

Thank you in advance.