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Is this a joke?

  • October 4, 2025
  • 3 Antworten
  • 44 Aufrufe
H
Besucher:in

I charged my phone with the regular €10 So I can As regularly get the €10 a month contract , They have taken €10 from my bank account and yet when I want to renew the contract, they told me you have only €8.8 What happened here was the rest of the money I demanded now, It is not a matter of money It is a matter of respect And this is I believe total piracy I have SMS proving The recharge process Below  

edit o2_Gerrit 10.10.2025 moved to English O₂ Community: Mobile

3 Antworten

o2_Paul
  • o2_PaulModerator
  • Moderator
  • October 4, 2025

Hey ​@Hamzah Mahir that sounds unfortunate, let’s have a look, where the money went. 

The easiest way would be to login into the Mein O₂ App and click on “Verbrauch & Kosten” → “Guthaben & Aufladungen” → “Details anzeigen”. There you should have an overview about all charges that have been made, wether it’s an SMS, data or calls. This should give us a hint on where to have a look. 😊

Regards,
Paul

News for you: https://hilfe.o2online.de/o2-news-3
H
Besucher:in
  • Hamzah Mahir
  • Autor
  • Besucher:in
  • October 4, 2025

as you can see the last month I did the same and they and I recharged my phone with €10 and actually there was €10 but for some reason this didn’t happen the same this time I recharge my phone with yours, but they gave me €8.8, and to renew my contract I need €9.99 so you see what’s the problem

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • October 10, 2025

Hello ​@Hamzah Mahir,

it might be that conenctions were billed. If you have activated an itemised Bill (Einzelverbimndungsnachweis), are you shown an billed connections under “Einzelverbimndungsnachweis”?

Best Regards,

Gerrit

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