is there another way to verify identity for prepaid esim installation

Forum|Forum|15 days ago
September 10, 2026
5 Antworten
34 Aufrufe

Yahia-
Besucher:in

Hi, i have ordered a prepaid sim unfortunately it says that it got delivered but i found nothing my delevery adress doesnt have a box under my name i dont know what happens in this case so i decided to make an esim but they ask verification via post / sms i cant do the sms because i dont have the sim and the post takes up to 5 days and i only have 2 weeks left to use the sim so im stuck. Is there a way to locate where the sim could be ? If it was properly delivered or not ? Is there another possible way of verification for example at an o2 shop ?
edit o2_Solveig 24.09.2026, 17:05 Uhr verschoben von Mein o2 → English Community : Mobile

Bumer
Forum|Forum|15 days ago
September 11, 2026

Contact the prepaid service, unfortunately, there is no other option.

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o2_Flo
Moderator
Forum|Forum|15 days ago
September 11, 2026

Hey @Yahia-,

welcome to the o2 Community.

Normally, the SIM card is sent to the contact address you provided. Did you provide an address?

(For privacy reasons, please do not include the address here!)

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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Yahia-
Autor
Besucher:in
Forum|Forum|11 days ago
September 14, 2026

Hi @o2_Flo ,

yes i did provide my adress but i forgot to put the C/O name of the primary resident in the adress which is the name in the mailbox, i tried to change the adress but i got asked sms from the same number i dont have. I want to call the o2 hotline but i dont have a number to call from.