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Iphone 15pro max, the o2 team told me somethings related to my phone which I did not understand

I
Neuling

Hi,

I have purchased a phone from O2 on March 9, 2024 with 3 years of installations. Everything was going OK and I was paying the amount every month. However sometimes before I have a call and the O2 team told me somethings related to my phone and the EMI which I did not understand properly. I need to know what is happening, is there anything wrong or not. please help.

Thank you

Edit o2_Cora 29.06.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife

Edit o2_Kathi 29.12.24 Title adapted for a better overview

Lösung von o2_Giulia

Hello @Iphone 15 pro max,

welcome to our o2 Community 😀

I couldn’t find any problems with your payments, everything looks okay to me. Maybe this was a missunderstandig?

It may have been a call for additional offers. If you do not wish to be contacted by phone, you can revoke this individually here: https://www.o2.de/meine-daten/datennutzung

Please let us know if you have any further questions.

Best regards

Giulia

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6 Antworten

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20780 Antworten
  • Lösung
  • 29. Juni 2024

Hello @Iphone 15 pro max,

welcome to our o2 Community 😀

I couldn’t find any problems with your payments, everything looks okay to me. Maybe this was a missunderstandig?

It may have been a call for additional offers. If you do not wish to be contacted by phone, you can revoke this individually here: https://www.o2.de/meine-daten/datennutzung

Please let us know if you have any further questions.

Best regards

Giulia

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I
Neuling

Hello O2_Gulia,

Thank you so much for the reply.

I have another issue with the sim card bill. I have notice that in this month O2 is charging me another connection bill which I didn't understand because I have given the connection bill once already.Then what is it for? Please clear my confusion. 

Have a very nice day.

o2_Kurt
  • o2_KurtModerator
  • Moderator
  • 18706 Antworten
  • 6. Juli 2024

Hi @Iphone 15 pro max ,

do you mean the “Einzelverbindungsnachweis”, meaning the part of the bill which shows connections outside of your flat?
These are, like the bill itself, also generated at the end of the billing cycle if connections outside of the flat have been made. You can check the details of the Einzelverbindungsnachweis in your Mein o2 App or website. 

Please let us know if further questions arise.
Have a nice weekend!

Best regards
Kurt

 

Signatur :)
I
Neuling

Can I swipe my phone with iphone 16 promax?

jsc
Meister/In
Forum|alt.badge.img+4
  • jscMeister/In
  • Meister/In
  • 6297 Antworten
  • 7. November 2024

No , thats Not possible…

You must order it separate, but now it’s only possible with a contract…

Apple Watch Ultra 2 Black und iPhone 16 PM Natur
o2_Michi
Einer Person gefällt das
  • o2_Michi
    o2_Michi
o2_Michi
  • o2_MichiModerator
  • Moderator
  • 19868 Antworten
  • 7. November 2024

Hello @Iphone 15 pro max 🙂

right now its only possible to buy it separately with a new mobile contract, like jsc wrote. In further shop updates it may be possible to order it without tariff, but for now it comes with a new contract.

Best regards,

Michi

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