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hello!  Please, it has been almost 2 weeks since you ordered my iphone pro max 256, I am excited to have it now, but there is no information, when I enter to see the status of my order, it says that there are no pending orders, or sometimes my day error, please help me, thanks for your support, regards

Hi @Believe ,

 

the iPhone should already be on its way :hugging:

Have you received the phone and maybe already had time to check it out?

Best regards,

Kurt

Hello ! no, he hasn't received it yet, thank you

Hi @Believe, 

thanks for your reply. 

I just checked it now. 

Unfortunately, DHL could not deliver the iPhone 13 Pro Max to your chosen delivery address and therefore is on the way to us again. 

Did you order the phone for somebody else? Please be aware that the name of the contract owner has to be written on the letter box and on the bill. 

Please wait until the device is cancelled from our side. 

Would you then like to give it another try?

 

Loving greetings,

Tobias

 

 

Hello!  I have not requested it for another person, only that I put another address of a friend, because most of us are not at home, that's why I put it in the address of a friend of mine, so it is canceled I will not receive anything ???

then another to have it, do I have to request it again ???

Hi @Believe, 

okay, I understand. Yes, you phone arrived now in our stock 

Would you like to order the iPhone 13 Pro Max 256 GB in gold again?

Please make sure that you order the phone only to an address where your name is written on the letter-box and on the bill. 

You will soon receive also a confirmation of the phone-cancellation. 

 

Loving greetings,

Tobias

 

Hello! I do not want it anymore, since it will be very late and I have the trip on November 20, and the phone and the new number will be a gift for my wife, and I also want to cancel the contract of the second card for which I request the phone, Greetings.

Hi @Believe ,

 

that 2nd contract has been made in the o2 Shop, is that correct?

The right of withdrawal within the first 14 days does also apply to contracts which have been made in a shop, but only to a certain extent.

Since this 2nd contract contract does not benefit from the purchase hardware (the iPhone, in this case), the right of withdrawal does not apply here, I’m afraid.

The tariff does not benefit, because no discount is bound to the hardware purchase.

If you want to cancel after the regular contract duration, please send a cancellation via letter to this adress:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

 

Sorry, that I can’t give you better news regarding the contract termination.

If you have further questions, please let us know here.

Best regards,
Kurt

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