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iphone 13 pro max gold

  • November 5, 2021
  • 8 Antworten
  • 97 Aufrufe
B
Besucher:in

hello!  Please, it has been almost 2 weeks since you ordered my iphone pro max 256, I am excited to have it now, but there is no information, when I enter to see the status of my order, it says that there are no pending orders, or sometimes my day error, please help me, thanks for your support, regards

Lösung von o2_Tobias

Hi @Believe, 

okay, I understand. Yes, you phone arrived now in our stock 

Would you like to order the iPhone 13 Pro Max 256 GB in gold again?

Please make sure that you order the phone only to an address where your name is written on the letter-box and on the bill. 

You will soon receive also a confirmation of the phone-cancellation. 

 

Loving greetings,

Tobias

 

    8 Antworten

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • November 8, 2021

    Hi @Believe ,

     

    the iPhone should already be on its way :hugging:

    Have you received the phone and maybe already had time to check it out?

    Best regards,

    Kurt

    Signatur :)
      B
      Besucher:in
      • Believe
      • Autor
      • Besucher:in
      • November 8, 2021

      Hello ! no, he hasn't received it yet, thank you

      o2_Tobias
      • o2_TobiasTeam
      • November 8, 2021

      Hi @Believe, 

      thanks for your reply. 

      I just checked it now. 

      Unfortunately, DHL could not deliver the iPhone 13 Pro Max to your chosen delivery address and therefore is on the way to us again. 

      Did you order the phone for somebody else? Please be aware that the name of the contract owner has to be written on the letter box and on the bill. 

      Please wait until the device is cancelled from our side. 

      Would you then like to give it another try?

       

      Loving greetings,

      Tobias

       

       

      Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
        B
        Besucher:in
        • Believe
        • Autor
        • Besucher:in
        • November 8, 2021

        Hello!  I have not requested it for another person, only that I put another address of a friend, because most of us are not at home, that's why I put it in the address of a friend of mine, so it is canceled I will not receive anything ???

        B
        Besucher:in
        • Believe
        • Autor
        • Besucher:in
        • November 8, 2021

        then another to have it, do I have to request it again ???

        o2_Tobias
        • o2_TobiasTeam
        • Lösung
        • November 10, 2021

        Hi @Believe, 

        okay, I understand. Yes, you phone arrived now in our stock 

        Would you like to order the iPhone 13 Pro Max 256 GB in gold again?

        Please make sure that you order the phone only to an address where your name is written on the letter-box and on the bill. 

        You will soon receive also a confirmation of the phone-cancellation. 

         

        Loving greetings,

        Tobias

         

        Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
        B
        Besucher:in
        • Believe
        • Autor
        • Besucher:in
        • November 11, 2021

        Hello! I do not want it anymore, since it will be very late and I have the trip on November 20, and the phone and the new number will be a gift for my wife, and I also want to cancel the contract of the second card for which I request the phone, Greetings.

        o2_Kurt
        Forum|alt.badge.img+40
        • o2_KurtModerator
        • Moderator
        • November 14, 2021

        Hi @Believe ,

         

        that 2nd contract has been made in the o2 Shop, is that correct?

        The right of withdrawal within the first 14 days does also apply to contracts which have been made in a shop, but only to a certain extent.

        Since this 2nd contract contract does not benefit from the purchase hardware (the iPhone, in this case), the right of withdrawal does not apply here, I’m afraid.

        The tariff does not benefit, because no discount is bound to the hardware purchase.

        If you want to cancel after the regular contract duration, please send a cancellation via letter to this adress:

        Telefónica Germany GmbH & Co. OHG
        Kundenbetreuung
        90345 Nürnberg

         

        Sorry, that I can’t give you better news regarding the contract termination.

        If you have further questions, please let us know here.

        Best regards,
        Kurt

        Signatur :)
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