Warum O2
Warenkorb
 Service
Gelöst

iPhone 13

Kompletten Beitrag anzeigen

45 Antworten

M
Rang

Thanks you for letting me know.

I can understand that but I heard from my friend’s,He were faced the same problem while when he requested to authorities by one of your colleague the order has been approved that’s why I’m asking you here.

 

o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

I will ask the colleagues from the credit rating department if they can check this again.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

the colleagues from the credit rating department have seriously examined your case.

They will grant a new order.
Is ist correct that you have already received an acceptance email?

Kind regards,

Andrea

Edit by o2_Andrea: Korrektur

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

I just talked to my collegue from facebook @o2_Tobias . It seems we are working on your case at the same time. @o2_Tobias will take care of the re-booking for you.

It seems you were very lucky. :wink:

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Thanks you so much dear. Would like to pay highest thanks to all involved. To be honest you just made my day . I’m looking forward to soon received my laptop. Thanks you soooooooooooooooooooooooooooooo much . 
love you all ❤

o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

I'm glad you're so happy. :wink: We were happy to do that.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Good morning.
After long wait and after very hard moments my laptop order has been accepted that’s why I don’t want to lost my order at any cost. Please guide me in details regarding the order delivery. When it will be delivered at my house? I want to stay at house accordingly please cooperate

o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

you should receive a tracking number by email, when the parcel is on its way.

Did you get it?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

@o2_Tobias just told me that you received your MacBook. Congratulations and a lot of fun!

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Thanks you so much dear. I have received it. Thanks you sooooooooooooo much 

o2_Andrea
Benutzerebene 7

Dear @Mohib ullah ,

you are welcome. :grin:

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Hello dear.

once again I needed yours help please.

yesterday I placed a new order while unfortunately it has been rejected.

I think it has automatically rejected the computer.

they said I have to write a letter and ask the reason. I think if you request to financial and logistics department on my behalf so may be they could gives mobiles. 

o2_Jessica
Benutzerebene 7

Hello @Mohib ullah,

which device did you want to order?

I can offer to ask the relevant department again for you. However, I must ask you afterwards, if a rejection should occur again, to also contact the relevant department by post.
In order to counteract a new rejection, it can be helpful not to place an order for a longer period of time. One reason for the rejection may be the frequent attempt to place an order.

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
M
Rang

Thanks you for being here.

Dear actually I’m satisfied with iPhone series as i have already purchased 3 times and still my family is using and all of them are working properly so that’s why I want to sign up a new contract with o2 while my brothers also asked me if the o2 approved my request for another iPhone so I’ll be glad to gets it. I mean to say I need the same iPhones devices it should be two devices 

M
Rang

Hi good afternoon. I’m still looking forward 

o2_Jessica
Benutzerebene 7

Hello @Mohib ullah,

thank you for your feedback.
Just a quick reminder that the forum here is not real-time customer support. Posts are processed one by one, which can mean that the waiting time can sometimes last a day. However, we always take care of all concerns! :relieved:

So you’re asking again for two iPhone 13 Pro Max 512 GB in silver blue?

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
M
Rang

Hi Good morning.

yes dear I’m looking for two iPhones devices sierblue Color’s with 512 Gb and 48 months contract.

if these mobiles aren’t available I can change the colour and capacity of the mobile but please make it possible.

if they doesn’t giving phone without SIM card then I can order mobiles with SIM card.

I can order only 1 gb SIM card just to get a mobile s then later I cancel the Simcard contract because I’m already using two SIM card of 02

o2_Jessica
Benutzerebene 7

Hello @Mohib ullah,

I have just forwarded the request.
When I have received an answer, I will get back to you.

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
M
Rang

Thanks you so much dear. I’m terribly waiting and looking forward 

o2_Jessica
Benutzerebene 7

Hello @Mohib ullah,

unfortunately, I have to inform you that we cannot take your order. The relevant department remains with the rejection of the credit check. For further information, please contact the customer service department in writing. Unfortunately, we cannot give you any further information on this, as it is internal information.

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica