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Invoice notification received is incorrect / erhaltene Rechnungsbenachrichtigung ist falsch

  • May 4, 2021
  • 5 Antworten
  • 61 Aufrufe
J
Besucher:in

Hi,

 

I receive monthly bill from O2, but I cancelled my account several years ago. Can you check this for me please? My account number is XXXXXX, email address is XXXXXX

 

Thanks!

 

Edit: Personal data deleted, Thread relocated to English Mobile - o2_Kurt

Edit by o2_Andrea: Titel angepasst

Lösung von o2_Andrea

Dear @JOE_zhou ,

 

thank you for contacting us. I have removed the email address from the record and contacted our privacy department about this case. Please delete any notifications you have received about this account, no more should be delivered now.

 

Kind regards,

Andrea

    5 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • May 10, 2021

    Dear @JOE_zhou ,

     

    in order to help you with your request, I need your customer number and some personal informations. I'll write a private message from o2_Support to you.

    Please get in touch with me again here in the post when you have answered the private message!

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • May 18, 2021

    Dear @JOE_zhou ,

     

    thank you for contacting us. I have removed the email address from the record and contacted our privacy department about this case. Please delete any notifications you have received about this account, no more should be delivered now.

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    J
    Besucher:in
    • JOE_zhou
    • Autor
    • Besucher:in
    • May 18, 2021

    Thanks Andrea, I’ve also received another two emails stating “the invoice amount is wrong”. What’s going on with my account? Is it still active or my email address is linked to another people’s account?

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • May 19, 2021

    Dear @JOE_zhou ,

     

    I just answered in the private message again.

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • May 20, 2021

    Dear @JOE_zhou ,

     

    I amglad we could fix the problem.

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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