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Invoice and contract summary

  • August 9, 2026
  • 7 Antworten
  • 39 Aufrufe

Every time I want to see my mobile phone contract summary here, I seem to be redirected to the help page. Also, I haven’t got any contract summary in email too. Can you help me with this? Thank you. 

 

o2_Giulia, 10.08.2026, 09:05: verschoben von  O₂ Mobilfunk: Rechnung zu English O₂ Community: Mobile

7 Antworten

bs0
Legende
Forum|alt.badge.img+46
  • Legende
  • August 10, 2026

Then you need to register your contract using the telephone number.


  • Autor
  • Besucher:in
  • August 10, 2026

 Of course I have registered using my email and telephone number.


Forum|alt.badge.img+15
  • Legende
  • August 10, 2026

Can you try it from different Browser? 


  • Autor
  • Besucher:in
  • August 10, 2026

I actually did. And I am trying this everywhere since yesterday. 


o2_Giulia
  • Moderatorin
  • August 10, 2026

Hello ​@MrBlackR,

welcome to our o2 Community 😀

If you cannot view your contract in the customer portal, it means you haven't logged in with your contract details. Instead, you have created a prospective customer account (for non-customers).

Did you already register your contract there: Registrierung auf Mein o2?

What type of contract is it (prepaid, mobile plan, landline, or hardware)?

Best regards

Giulia


  • Autor
  • Besucher:in
  • August 10, 2026

I have bought a handy in installments yesterday. I have gotten the order confirmation. And I also paid the one time fee. 

 


bs0
Legende
Forum|alt.badge.img+46
  • Legende
  • August 10, 2026

With one-time fee you mean a down payment? You need to wait until you receive a contract number, then use that to register. The invoice won't be available until the phone has been sent.


  • Autor
  • Besucher:in
  • August 10, 2026

Ohh thank you then. This is what I wanted to know. :)