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invalid deduction

  • Nov. 1, 2026 9:46 AM UTC
  • 2 Antworten
  • 14 Aufrufe
Besucher:in

Cancelled subscription but still 71EUR deduction 
When i check the portal only 19.99 eur is visible. 
attaching the screenshot of the deductione below

Edit o2_Antje: Personal Data removed / 01.11.2026

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+47
    • bs0Legende
    • Legende
    • Nov. 1, 2026 9:50 AM UTC

    Deduction from what? Do you mean a direct debit from your account? The "subscription" is a 2-year mobile contract? Have you looked at the invoice to see exactly what was charged? When was the end of the contract term?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Nov. 5, 2026 4:23 PM UTC

    Hello ​@Ishita Rajesh,

    welcome to our o2 Community 🙂

    Could you have a look on page 2 of the bill and see what is being chatrged?

    Best Regards,

    Gerrit

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