Hello!
After recharging my credit using PayPal from the official o2online website, I bought the my Prepaid Data Pack XL by mistake and immediately cancel the my Prepaid Data Pack . Can you please help me understand how the refund occurs in this case
Thank you in advance for your help!
Hello
welcome to our o2 Community 
Normally you would simply have the package canceled via our customer support.
Since you have already deactivated it, this is no longer possible. I have therefore credited you the fees for the package. You can use the credit for new bookings.
Please let us know if you have any further questions.
Best regards
Giulia
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