Hello! Anyone knows if I can get my internet and mobile services reactivate sooner? I paid my overdue bill just today at 11 am. I received a notification that the biller already received it. I just thought it will be reconnected within 2 hours. If not, can I call the costumer‘s service and have the reconnect it? Thank you.
- Moderatorin
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Hello
welcome to our o2 Community 😀
As a rule, the reactivation takes place within 48 hours of receipt of payment. Everything should be working again by now, can you confirm this?
If you have any further questions, we are happy to help you.
Best regards
Giulia
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