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Inquiry regarding refund status

  • January 31, 2026
  • 1 Antwort
  • 12 Aufrufe
G
Besucher:in

I am writing to follow up on the refund for my prepaid contract, which was officially cancelled on January 12th.

Although I have already provided my bank details as requested to facilitate the reimbursement, I have not yet received the funds in my account.

    1 Antwort

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • February 2, 2026

    Hello ​@gbgbgb ,
    welcome to our o2 Community 😀
    The payment may take up to 6 weeks. 
    Please be patient. 
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
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