inkasso have been contacted since end of November and have failed to respond

Hello ​@Sj1987,

Unfortunately, we cannot help with debt collection issues. Please contact the debt collection company directly in this regard.

I also have removed the personal data in your screenshots, please note that this is a public community.

If you have any further payment issues that need to be resolved, please call our English speaking support on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

Best regards

Giulia

I did but they do not respond and it’s through o2’s error, therefore their responsibility to close the matter.  

It was your error. Why should it be in o2’s responsibility?

Mods zur Info 

Because they recognized the incorrect transaction and said they rectified it and they didn’t. Making it their error.  
 

XXXXXX. 

o2_Giulia, 29.12.2024, 16:39: insulting content removed

Hello ​@Sj1987,

I can understand that you are upset, but please note that we place great value on respect and politeness towards one another in our community.

I ask you to take this into account in the future, otherwise we may impose a writing ban.

Since the outstanding amount has already been handed over to a debt collection company, we are unfortunately unable to help you. Please contact them directly.

Best regards

Giulia

The inkasso have been contacted since end of November and have failed to respond. 
is it a legitimate company? Have o2 given the correct details? It’s o2’s responsibility to ensure this.   

Real Solution Inkasso is always commissioned by o2 if invoices are not paid. 

In this case Real Inkasso is legitimated for this. o2 cannot stop this because its already delegated to Real Inkasso.

You are responsible for timely payment with the correct details. You should also have recognized the problem in the online customer portal.

If this is not done, you will have to accept the consequences. o2 will no longer communicate with you about this, but has submitted the claim. You can therefore only request proof of the correct claim from the debt collection agency. The debt collection agency is obliged to do this.

O2 opted them. O2 need to take responsibility. 
 

No, that is not how it works. The debt collection agency now owns the debt and has to take responsibility. It is up to them to prove that the claim is valid.

Yeah it’s invalid.  I’ll leave it between the circus to sort it out.   
 

No… Real solutions Inkasso is your contact partner now. 

They must prove to you that the claim is legal. They must also provide you with all documents that prove the claim.

https://www.verbraucherzentrale.de/wissen/geld-versicherungen/kredit-schulden-insolvenz/inkasso-so-erkennen-sie-unserioese-forderungen-10871

If it's invalid you have nothing to worry about. Just make sure you respond within 14 days to a Mahnbescheid from the court should one be sent to you.

Thank you for the advice. It’s a simple process that can be resolved should they reply.

Either way, I’ll continue paying towards o2 until they do respond.  

Hello ​@Sj1987 ,
I'm really sorry. 
But there's nothing we can do for you here in the community. 
The debt collection agency is responsible. 
The claim has been passed on to them. 
Best regards, 
Solveig