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Dear Sir / Madam,

I have concluded two contracts with O2, for two handy numbers - one for me, another for my friend. Tarif O2 Free M Boost mit 20 GB. 
As a present O2 employees gave us two free sim cards for 3 GB. They said these two sim cards are totally free.  

I was surprised when I see that O2 took money for sim cards activation 4 times, instead of 2. 
How I was trying to reach your company:
1.    In November I came to your office near Alexander Platz to explain the problem, but they said in rude form that they can’t help me. 
2.    Secondly, at 07.11 I came to the office there I took the sim cards - Schloßstraße 34, 12163 Berlin. The employee said that it is a technical mistake, he will fix it and O2 will return my money in a week. He promised to call me back at 08.11. But he didn’t call back and I didn't get money. 
3.    After that I send an email to the employee who make us sim cards - Steve N. (xxxxxxx). But he didn’t answer.


I please you to fix the situation asap and return money that was taken from my account by mistake. 
I am already going mad about the situation and ready to take legal action.


Waiting for your response by email.

Best,
Svetlana

 

Edit: Email Adresse entfernt / o2_Flo

Please edit your post and delete your personal information. (phone number, your full name and email address)

Done, waiting for response 

Hi @swetabil,

 

thanks for your message.

 

I regret that you are not happy with your bills.

 

In order to check everything, I have sent a private message via @o2_Support to you. Please reply there to the private message.

 

Thanks a lot.

 

Loving greetings,

Tobias

Hi @swetabil,

 

I hope the information that I gave you on @o2_Support was helpful for you in order to understand your bills better now.

 

If you have any further questions, please do not hesitate to contact us here in our English community.

 

Loving greetings,

Tobias

Dear all,

 

I don’t know what is wrong with your company, but I am already going mad. 

 

Your colleague Tobias from o2_Support sent me a private message, but I can’t answer him, because “Dieser Benutzer kann nur Privatnachrichten von Benutzern empfangen, denen er/sie folgt.” 

 

Could you please do something about it?

 

Svetlana

Whoops - Sorry about that!

 

You should now be able to reply to our personal messages :)

 

Viele Grüße,

Kurt

it works, thanks!

Hi @swetabil,

 

thanks for your reply.

 

I have just sent another message to you via @o2_Support.

 

Loving greetings,

Tobias

Hi @swetabil,

 

I just wanted to ask you if you could already clarify the issue with your contracts?

 

I asked you via @o2_Support to send the confirmation that you received in the shop to us. Did you already do that?

 

If you have any further questions, just contact us here in our English community.

 

Loving greetings,

Tobias

Dear Tomas,

 

I am still waiting for your answer in private messages, already 13 days are gone =(

It doesn't seem appropriate from my side to spend money and time for sending you copies of the documents per post. 

I can send you scans per email. Is it possible?

 

Best Regards,

Svetlana

Hi @swetabil,

sorry for the delay of our answer!

I have replied to your last message via our @o2_Support account.

Best regards,
Jan.

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