Identity Theft Fraud

Dear @0179LoopUP 

Really grateful for your prompt reply. I am going to call them now and seek help on this. I really hope some moderators here would be able to help in this regards, please, if you find the tracking number and cancel the delivery from DHL. @0179LoopUP I might need your help with cancelling in DHL as I haven’t done it earlier and hopefully it should work.

Hello @Helpneeded ,

we are seeing if we can still stop the package on our way. You have done well so far, by already going to the police and also sending in the documents to us concerning the contract. So please do not worry, there is nothing that you need to blame yourself over. If we get any further information, about the case than we’ll keep you informed here.

Kind regards, Sven

Dear @o2_Sven 

Thank you so much for your reply, and I really hope we can stop it somehow from being delivered to that address. I will be looking forward to any further updates.

Thank you so much and Best regards,

Dear @o2_Micha @o2_Sven 

I just got to know in my O2 account that the order is shipped with a DHL tracking number. Can you please help me cancel it as I don’t see any option to cancel it. Please please

Dear @0179LoopUP 

Please tell me how can I cancel a DHL shippment. 

@Helpneeded 

 @IchBinDerKerlDa , I have the zip code of the fraud address too!

It’s just that if any one time password or code goes to there fraud contact email or phonenumber.

Dear O2 moderators

Please can you help me cancel this delivery.

Dear all

Thank you so much for your guidance and all the tips. I received a confirmation that the order has been cancelled. Thank you O2 for handling this issue promptly.

Best regards

hey 👋 @Helpneeded 

This is really good news.

I am glad that everything was resolved to your satisfaction.

@Helpneeded Any idea why you are was hacked? I think from now you use a complicated  password.

@Joe Doe I don’t know why it was me, but I definitely will use very strong password from now on.

Hi @Helpneeded,

I’m glad that everything worked out so far. 😊

There are several free password generators which help to get strong passwords quickly, this will definately help to make it more comfortable und easy.

Best regards and thanks to JoeDoe and LoopUP for the help. 😀

Michi