I would like to object to the charge of €22.45 for "value-added services"

Good day,

I would like to object to the charge of €22.45 for "value-added services" on my invoice dated August 25, 2026 (invoice number xxxxxxxx18/08).

My previous monthly bill was €21.49. The current bill includes an additional charge of €22.45 for premium services. I did not knowingly request this charge and therefore do not accept it.

Please inform me which specific value-added service or service caused this €22.45 charge, when this service was commissioned and on what basis it is being charged.

If I did not explicitly request this service, I ask for a cancellation or refund of the €22.45 and a corresponding correction to the invoice.

I have attached the relevant invoice to this message as a PDF.

Please also confirm in writing that no other paid premium services are activated on my contract.

Thank you for your support.

Sincerely,
Alan 

Edit o2_Kathi 27.08.26 Personal information removed + Moved from the section o2 Mobilfunk to English o2 Community