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I would like to change the tariff to cheaper

T
Besucher:in

Hallo, normalerweise spreche ich nur Englisch. Ich habe eine Frage zur Tarifänderung. Jetzt benutze ich unbegrenzt smart 39€. Aber ich möchte meine Kosten sparen und den Tarif auf Unlimited Basic ändern. Ich sehe nicht, wie ich mich in der Anwendung ändern kann. Was soll ich tun?

Edit o2_Kathi 21.07.24 Moved from o2 Mobilfunk > English o2 Community: Mobile

Edit o2_Kathi 07.11.24 Title adapted for a better overview

Lösung von o2_Maren

Hi @Tawn 🙂, 
You won't be able to renew your contract until 20 July 2024 at the earliest, but I doubt it will be possible to downgrade to O2 Unlimited Basic then. Bumer's assessment is correct. Ask us again at the end of July and we'll see what's possible.
Kind regards, Maren 🌼

    16 Antworten

    Bumer
    Legende
    • BumerLegende
    • May 4, 2024

    @Tawn 

    how long is your minimum term?

    T
    Besucher:in
    • Tawn
    • Autor
    • Besucher:in
    • May 5, 2024

    Activation date: February 21, 2024

    Edit o2_Kathi 21.07.24 Full quote removed

    Bumer
    Legende
    • BumerLegende
    • May 5, 2024

    An o2 employee will tell you whether a tariff downgrade is possible. Due to your still long minimum term, this probably won't be possible yet.

    o2_Maren
    o2_Maren
    • o2_MarenModeratorin
    • Moderatorin
    • Lösung
    • May 10, 2024

    Hi @Tawn 🙂, 
    You won't be able to renew your contract until 20 July 2024 at the earliest, but I doubt it will be possible to downgrade to O2 Unlimited Basic then. Bumer's assessment is correct. Ask us again at the end of July and we'll see what's possible.
    Kind regards, Maren 🌼

    Willkommen in der o2 Community! 💙
    T
    Besucher:in
    • Tawn
    • Autor
    • Besucher:in
    • July 21, 2024

    Hi, today is 21.07.2024 i still cannot change package to cheaper. Please help me .

    Edit o2_Kathi 21.07.24 Full quote removed

    o2_Senay
    • o2_SenayModeratorin
    • Moderatorin
    • July 23, 2024

    Hi @Tawn, a tariff change is currently only possible to a larger tariff. Unfortunately, it is not yet possible to do a smaller one😐

    BR,

    Senay

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag bitte als Lösung. Somit können andere Nutzer:innen schneller die Lösungen zu Fragen finden :)
    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • August 5, 2024

    Hello @Tawn 🙂
    Can we support you further from here or do you have any other questions?
    Best regards, Kathi

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • August 16, 2024

    Hello @Tawn,
    since you have not replied, we assume that you no longer need any help here.
    If we can help you again, please contact us again 🤗
    Best regards

    Kathi 🌞

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    T
    Besucher:in
    • Tawn
    • Autor
    • Besucher:in
    • August 29, 2024

    Hi, now i’ve already knew that I cannot to change tariff to smaller one for my phone number. But can you check the “Internet zu haus”? Now i use package M … is it possible to change package S? Thank you..

    Edit o2_Kathi 29.08.24 Full quote removed

    o2_Maren
    • o2_MarenModeratorin
    • Moderatorin
    • August 29, 2024

    Hello @Tawn ,

    You can extend your HomeSpot and switch to the smaller tariff from 20 October 2024. However, your €15 discount for 12 months, which would normally run until May 2025, will end early. As a result, you would end up paying more than you do now. So it would only make sense to downgrade your DSL tariff from May 2025.

    Kind regards, Maren 🌼

    Willkommen in der o2 Community! 💙
    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • September 2, 2024

    Hello @Tawn ,

    So far you have not reported back here. 
    I also think that in this case it's better to wait until next year. Is that an alternative for you?

    Best regards,
    Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
    T
    Besucher:in
    • Tawn
    • Autor
    • Besucher:in
    • September 2, 2024

    Hello, there is no alternative for me now.

     

    o2_Giulia, 02.09.2024, 20:25: Full quote removed

    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • September 2, 2024

    Hello @Tawn ,

    So you want to wait until May 2025 and we'll make you a new offer to switch to a smaller tariff?  
    Then get in touch with us again in April 2025 and we'll look for a suitable offer so that the switch can be made in May 2025. 

    Best regards,
    Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
    T
    T
    Besucher:in
    • Tawn
    • Autor
    • Besucher:in
    • September 2, 2024

    If there’s only way to wait , it would be fine. Because if i wanna change it now, do i need to pay more fees right?

     

    o2_Giulia, 02.09.2024, 20:25: Full quote removed

    Bumer
    Legende
    • BumerLegende
    • September 2, 2024

    @Tawn 

    please no full quotes. so it becomes confusing. Thanks

    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • September 2, 2024

    Hello @Tawn ,

    That's right. If we switch to a smaller tariff now, the current discount will be cancelled.
    And we can't give a big discount for your smaller plan, so it would be more expensive for you every month than if you leave it as it is. 

    Best regards,
    Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
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