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I want to cancel the 5 euro protection plan I never asked for

  • April 17, 2026
  • 3 Antworten
  • 25 Aufrufe
S
Besucher:in

I was signed up for this 5 euro protection option I never asked for, I was basically tricked into it. I request to cancel it.


Edit o2_Daniela 18.04.26 moved from Packs, Optionen & Ausland to English o2 Community: Mobile

    3 Antworten

    schluej
    Legende
    • schluej
    • April 17, 2026

    Use http://info.o2online.de/kuendigung/ to cancel the Option.

    Live long and prosper 🖖
    o2_Daniela
    • o2_DanielaModeratorin
    • Moderatorin
    • April 18, 2026

    Hello ​@Sergey Zakharov,

    a warm welcome to our community! It’s great that you reached out to us this way.🤗

    I’m sorry to hear that this option was added without your consent - that’s definitely frustrating and shouldn’t happen. As I can see, schluej has already shared the correct answer and the right link with you. Were you able to cancel the option?

    Best regards
    Daniela

    Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)
    S
    Besucher:in

    Hello ​@o2_Daniela 

    I was able to apply for cancelation but I did not get a confirmation it was canceled. Can you confirm this service is canceled for both of my numbers?

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