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Hello sirs

Yesterday I tried to get an O2 Contract with unlimited plan, so I went to berlin media markt and take to the guys there and after i chose one of the offers and after they entered my information regarding the offer and all of my personal details it get back with a reject of my contract and the thing is that i am a newly commer to Germany and currently still living in a hotel for the Refugees seekers with a bad Reputation i think this address is listed in the black list i think it is called (Schufa)

 

Is there any possible (O2 officals) to help solve out this problem

FYI: I have got a Resident permit and all my papers are legit and clear .

 

Regards

Edit o2_Antje: Moved from Mobilfunkvertrag to English Community / 25.12.2023 / 20:51 Uhr

Hello,

You received an email about the rejection. You can contact the office mentioned there and ask for an individual examination.

Hey @TKQ90,
welcome to the o2 community and I wish you a happy new year.

Sandroschubert has already given you the right answer here. Unfortunately, we have no insight into the reasons. Please contact the mentioned office. 

Greetings,
Flo

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