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I tranferred the money but does not show up in my account


Hello, 

I forgot to put enough money in my direct debit so O2 cannot charge me. So I called customer service and made a bank transfer of 20 euro with all the details provided by the customer service on March 7th. The amount have still not been credited to my account. Later, I got the message that my number will be suspended on March 8th.

My bank said it successfully sent to O2 since March 7th. I would like to know where my transferred money is and if it will show up on my balance.

Can you please help me track this transaction?

Many thanks!

 

o2_Giulia, 11.03.2024, 14:40: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Lösung von o2_Giulia

Hello @Jean26,

o2_Steffen has already answered you in your other post:

Please always stay in the same post with the same request, this will make it easier for us to help you.

Best regards

Giulia

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o2_Giulia
  • Moderatorin
  • 21195 Antworten
  • Lösung
  • 11. März 2024

Hello @Jean26,

o2_Steffen has already answered you in your other post:

Please always stay in the same post with the same request, this will make it easier for us to help you.

Best regards

Giulia


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