This morning, I recharged my prepaid phone with €15 but then immediately €9.99 was deducted, and I had just €5.12
Now I have I had €0.02 in my account left after trying to make a call.
Can you please help?
I saw someone had the same problem and I would like to have a refund as well.
My package is o2 my Prepaid Data Pack L
Thank you!
o2_Giulia, 28.11.2023, 19:19: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile
Hello
My package is o2 my Prepaid Data Pack L
With this pack, telephony costs extra, so your credit is used up. Switch to a smartphone option.
Best regards
Thank you so much.
Where should I switch to smartphone option?
Hello
Where should I switch to smartphone option?
Best regards
Dear
welcome to our community. 
I see that
Kind regards,
Andrea
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