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I received an invoice for payment after the termination of the contract

  • October 18, 2023
  • 1 Antwort
  • 17 Aufrufe
C
Besucher:in

Kundennummer XXXXXXX

25 days ago I informed you about the termination of the contract. But today, for some reason, I received a new invoice for payment

I am abroad and I can't call your technical support, I also haven't found an email to contact you

 

o2_Giulia, 18.10.2023, 16:21: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

personal data deleted (customer number)

1 Antwort

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • October 23, 2023

Hallo @chekan,
welcome to the o2 community. It's great that you've contacted us with your question. Have you received a confirmation of your cancellation? Which date and which billing period is stated on the bill? You will only be charged until the end of the contract period.
King Regards, Bianca

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