Dear Team, I lost my phone and sim card yesterday around 11am in Zurich.
Can you kindly lock my sim card and replace it with a new one. I tried to lock it online, but no luck.
Kindly lock the sim card asap.
Regards,
Bala.
EDIT: verschoben von Mobilfunk: Vertrag&Tarif in Englisch Mobile o2_Maria
Lösung von o2_Maria
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Hello
please excuse the wait.
That you lost your phone is of course not nice. In your customer data I see that you have already blocked the sim card and also already activated a new sim card.
Great that you have turned to a store in this case.
This is the fastest way to get your phone back if you lose it.
If you need to clarify something quickly, you can also contact the hotline for English-speaking customers directly.
O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm
Best regards Maria
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