Hello O2 team!
On September 21 I ordered an eSim via Internet.
Since I have not received any reply for a few days, I thought I did something wrong, so this afternoon I went to the O2 store. I asked the assistant to check whether there is any Sim or eSim issued in my name, he could not find any on the system, so I got a physical Sim-card.
When I got home, I found an envelop with eSim details in my mailbox, ironically.
A question which I have now is this, please:
Do I need to pay for the eSim separately now, so it’s 19.99 extra? Or is it included into my o2 Mobile M Flex Online contract now and it will be 19.99 per month no matter whether I use eSim or Sim?
Looking forward to your reply.
Gelöst
I have both eSim and Sim now while I need only one of them
Lösung von o2_Giulia
Hello
welcome to our o2 Community 😀
Since you have not logged into the community with your contract, we are unfortunately unable to check for you whether this is a replacement or additional card or even an additional contract.
Please contact our customer service directly as soon as possible. You can reach the English speaking support on 089/666630081.
The customer support will be happy to check what exactly you have ordered and whether there is an option to cancel it.
Best regards
Giulia
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