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Hello, yesterday I Bought an M data plan and got charged for it, but the data is not available and today I got charged for a daily pack. How is this possible?

 

Hello @Davidmeyers18,

Is it a prepaid card? Is the M package shown as active in my O₂?

Best regards


It is a prepaid and the data plan doesn't appear as active. 


Hello @Davidmeyers18,

What exactly does it say? Waits for charging?

Best regards


It just says I got the data loop plan instead of the one I paid for.


Welcome to the Community @Davidmeyers18. 💙

I have selected the Data Package M for you now. You should receive an SMS from us right away where you can confirm the package if you want.
Kind regards

Steffen


Hello!! Thank you for your help. What happens with the money that is gone? It's not a lot but more of a principles matter now haha.


@Davidmeyers18 I'll send you a private message right away here in the community, where we can exchange more detailed information.

Kind regards

Steffen


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