I extended my contract but the phone order was not placed. How can i change this?

Hi there,

I extended my contract and chose the Quest 3 to go along with my contract since I want to continue using my existing phone. However, the extension went through and the price looks good but the Quest 3 was not added to the order? If I want to order it now, its much more expensive than it was when I went through the extension process. Can someone from o2 please assist? 

Thanks 

Phil

o2_Giulia, 04.03.2024, 15:17: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile