I extended my contract but the phone order was not placed. How can i change this?

Forum|Forum|1 year ago
March 4, 2024
26 Antworten
147 Aufrufe

PJG90
Einsteiger:in

Hi there,

I extended my contract and chose the Quest 3 to go along with my contract since I want to continue using my existing phone. However, the extension went through and the price looks good but the Quest 3 was not added to the order? If I want to order it now, its much more expensive than it was when I went through the extension process. Can someone from o2 please assist?

Thanks

Phil

o2_Giulia, 04.03.2024, 15:17: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Lösung von o2_Maren

Hello @PJG90 🙂,

Thank you for accepting the offer. I'd be happy to explain the details to you:

Your tariff, o2 Unlimited Smart, normally costs €42.99 without the discount. With the €19 discount, you'll only pay €23.99 for your tariff.

In addition, you have taken out the instalment contract for the Meta Quest 3, 512GB, in white for 36 months at a price of €21 per month.

The instalment payment and the tariff are debited separately with their own customer numbers. Together you pay €44.99 per month for both.

I hope I was able to explain it well. If you have any further questions, please don't hesitate to ask.

Kind regards, Maren 💙

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o2_Maren
Moderatorin
Forum|Forum|1 year ago
March 19, 2024

Hello @PJG90 😊,
I can't see the tracking number at the moment. You will be informed by e-mail as soon as the dispatch has taken place.

Kind regards, Maren 💙

Willkommen in der o2 Community! 💙

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